Shopify - Troubleshooting - My website is not translated at all when I click on the language button
In this article, you'll learn how to understand why your website isn't translated at all.
The Weglot integration has been successfully completed on your website, and the following key points have been verified:
- The country selector is prominently displayed on your website (if not, please refer to this article),
- An attempt to change the language has been made,
- However, it has been observed that the entire website remains untranslated (if only partially translated, please refer to this article).
Follow this two-step check-up:
1. Performance and Animation
- Go to Sales Channels > Online store > Customize > Themes settings > Performance and make sure your performance setting is set to “Sport” instead of “Ludicrous.”
- Go to Sales Channels > Online store > Customize > Themes settings > Animations and uncheck the “Animate between pages” setting.
You can find more details about those settings in this article
2. Number of words
Check your total number of translated words in your Weglot Dashboard, if you see the red message "Words limit reached", you reached the limit of the total number of translated words for your plan.
This is why your website is not being translated.
To reactivate the service, you have several options:
Remove translations to bring your total word count back under the limit.
Exclude URLs or blocks from translation to reduce word usage.
(See: How to exclude URLs/blocks/words from translation?)
Don’t forget to delete any translations related to the URLs you exclude.
Remove inactive translations, if any.
Create variables in your Weglot Dashboard to merge similar translations and reduce your word count.
Go to Weglot Dashboard > Projects > Select a project > Translations > Languages, then look at the right panel and choose “View variable suggestions.”
(See: How can I add variables to my translations?)
Upgrade your plan.
(See: Pricing Documentation)