WordPress - Troubleshooting - The button doesn't appear on my website

In this article, you'll find how to troubleshoot when you can't see the Weglot button.

First, check if you follow all the integration steps (integration instructions available in the setup category). 

If the button is still not displayed on your website, follow this 3 steps check-up:

1) Go to your Weglot settings and click on "Save Changes", even if you already did it in the past

If that does not work, go to the next step. 

2) Check if you excluded a URL page from translations

If so (as shown below), you can either keep the exclusion (the button will never appear on this specific page) or remove the exclusion and the button will be displayed (don't forget to click on save).

If it did not work, go to the next step. 

3) Clear your cache

If you're using a cache on the server-side (with a plugin such as  https://wp-rocket.me/ or via your hosting provider), then clear it (you should have a clear or empty button to do that). Refresh your website page and check if the button appears.

If not, you might also need to clear your browser cache (or launch a private navigation window) and then check if the button appears.

4) Check your word count usage on your Weglot Dashboard

Your button will disappear if you have gone over your word count limit.

If it did not work, then please contact us at support@weglot.com we'll be happy to help you out.

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